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FAQ - Frequently Asked Questions

This page lists questions that customers often ask about Snapshot-Archive and the services we provide.   Answers are provided for each question.

If you have questions about Snapshot-Archive it is highly likely that you will find an answer here in out FAQ listing.    Of course if you cannot find an answer in the FAQs please feel free to email us info@snapshot-archive.com.


Q.  Why should I order a Basic Scan Disk if I am also buying one of the Snapshot-Archive slideshow formats ?

A. A Basic Scanning Disk holds the master copies of your digital images.  The master images on a Basic Scanning  Disk can be used as a source for printing at a photo printing store.  They can also be used as the source for producing new or replacement slideshows in the future.  Your Basic Scanning Disk should be kept in a safe place.  

Q.  I already have a program that does slideshows of digital pictures on my computer.  Can I use my own program with the picture files on my Snapshot-Archive Basic Scanning Disk?

A. Yes. There should be no problem doing that.  However we would suggest ordering a second copy of your Basic Scanning Disk for safe keeping.   Our CDs are recorded on high quality media but like all CDs can be easily damaged.  Regular usage will increase the chance of  damage to your disk and rescanning the original images is an expensive option compared to a backup copy. 

The down side of using your own software and a Basic Scanning Disk is the loss of "portability" available from a Snapshot-Archive Computer Slideshow.  The optimal solution may to buy one Basic Scanning Disk for safekeeping and one Computer Slideshow Disk.  A Computer Slideshow Disk  can also be accessed directly with your own slideshow software. This would allow you to use your own software at home while retaining the ability to take the disk and play it on other systems without the need to install special software each time.


Q.  The Computer Slideshow Demonstration on the Snapshot Archive web site produces a "BROWSER Version Warning"  and suggests upgrading my browser.  I cannot upgrade because it is a business computer.  The slideshow will not run !  What can I do?

A. The Computer Slideshow software requires certain features in your browser to work properly.  The programs that control the slideshow cater for most recent browsers brands and browser versions but some functions cannot be made to work on old browsers.

We generally encourage people to upgrade their browser because  browsers,  like most things,  keep getting better.   In your case where this is not possible,  we would suggest using alternative slideshow software with the images on a Snapshot-Archive Computer Slideshow Disk..  

Snapshot-Archive has focused on the highly portable browser slideshow system and does not plan to develop specific Windows or Macintosh slideshow software.  If you do not currently have such a program there are some very nice (free) programs available.  Our favourite for Windows computers is called Irfanview, which can be found at http://irfanview.tuwien.ac.at


Q.  I like the sound of the DVD service.  I have looked in my DVD instruction book  but I still don't know if my DVD player will play the Mini-DVD disks.  

A. In this case we would normally recommend the similar (and more widely supported) VCD format.   Another alternative is to order a DVD and/or VCD demonstration disk at $5 each.   This cost is deductible when you place an order provided the demonstration disks are returned in good condition.   Send an email to demodisks@snapshotarchive.com to request your demonstration disks.