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How to Use Snapshot-Archive Services

This page is a list of activities and recommendations for using our services and covers the following general topics.

We recommend printing this page and reading through all points.   The points can then be used as a checklist as you prepare your order.

If you have any questions about any of the information on this page please try our FAQ pages.
If your question is not covered by an existing FAQ please send your query by email to info@snapshot-archive.com.

Planning Your Order

  1. Read through the descriptions of all our services on our Services pages.
      
  2. Decide which services meet your needs.  Generally we recommend buying at least one Basic Scan Disk per order.  A Basic Scan Disk is the master archive of your digitized pictures.
      
  3. If you are particularly interested in our "Computer Slideshow" Service please try the online demonstration.  The demonstration will highlight any compatibility problems between the slideshow software and your current browser version.  A couple of items on the FAQ pages discuss this in more detail.
     
  4. Gather together all the slides, photographs, negatives or media containing images that you already have in digital formats.
      
  5. If you wish to use any of the Slideshow Services, divide the images into one or more slideshow groups and physically separate the groups.  Ziploc plastic bags (available in supermarkets) are a handy way of doing that.  Include a note with each group providing a name for the slideshow (something descriptive like "Holiday in Tahiti") and the total number of images in the group.
     
  6. Number all the images in each group starting at one and in the order required for the slideshow.   Post-it-notes cut into strips and attached to non delicate parts of the image are a good way to do this.  Avoid using ball point pens and felt markers on the backs of  on stacked photographs.  These can sometimes  leave marks on the next photograph.  Likewise, if you chose to follow the post-it-note suggestion it be careful of tacky ink. Write on the back of the notes so the ink is between the note and the back of the photo ).  Leave negative strips whole (and in their protective holders) with one note per strip, noting the numbers of the individual images that you require.  Old negatives (eg Brownie Box etc) can be put in small envelopes or simply in a folded sheet of paper for protection.  
     

Placing Your Order

  1. Visit our Prices Page and use the calculator  to estimate the approximate total cost for your order.  Each field on the calculator has pop- up help to explain its purpose and usage. 
     
  2. The calculator can help you decide on features that suit your needs and your budget.  Follow the instructions on the Prices Page to calculate the estimated (maximum) cost for your order.   
     
  3. Please read Coding Titles and Details and decide if  you want to provide "titles"  or "full details" with your images .
      
  4. When you have settled on the order options that suit you best use the CREATE ORDER button at the bottom of the Price Estimator.   Fill out the customer details section and press PROCEED to generate and print the order estimate pages.  This will also record your proposed order at Snapshot-Archive.
     
  5. Please email us at orders@snapshotarchive.com indicating that you intend to mail your order.  Please quote the Estimate ID that is included on the "Order Estimate" sheet. 
     
  6. Please wait for our acknowledgement before physically sending us your order.
     
  7. When sending an order to Snapshot-Archive you should include the original media, grouped as described above,  the "order Summary" sheet produced in 4, above and any  titles/details files produced in 3, above.
     
  8. You should choose a secure method for transporting your original images to and from Snapshot-Archive.   The safest way for local (Melbourne) customers is to ring Snapshot-Archive and arrange a time to drop them off.  Alternatively we would suggest a traceable courier service or registered post.  The cost of suitably robust packaging is also recommended to guarantee your images are not damaged in transit.
     
  9. The calculator on our Prices Page does not cover the cost of sending your order to Snapshot-Archive nor the corresponding cost for returning them to you.  The method chosen  is up to you, and where possible,  the return arrangements should be pre-arranged and  pre-paid.  Additional costs for returning your material will be included on your invoice.
     

Paying For Your Order

Snapshot-Archive will send you an itemized invoice for the service(s) provided and including GST.  

The cost of your invoice will not exceed the cost estimate on the order summary you prepared when sending your order, unless additional items are included subsequent to placing your order.  Examples of additional charges would be due to requests from yourself to add additional services (eg extra copies of disks) or perhaps costs to cover the return of your original images.

Acceptable payment methods are:

  • Direct deposit into the our bank account.(preferred method).   

         BSB Number       :    013-304
         Account Number  :    3531-97902
         Account Name     :    Emgeep Pty Ltd

    When using direct depoit it is very important to get the BSB and Account number correct.  If your banking service permits, include the "Estimate ID" in the recipient information for the transaction eg SSA12345 where SSA indicates the payment is for a Snap Shot Archive transaction and 12345 is your Estimate ID.  Always follow a payment with an email to payments@snapshotarchive.com with a reference to the payment type and including your Estimate ID. 

    Direct deposits can be made:
    •  via most if the Internet Banking interfaces, 
    • via most Phone Banking Services 
    • across the counter at any ANZ branch.
       
  • Australian Post Money orders made out to Emgeep Pty Ltd.  Please include a copy of your invoice with payment.
     
  • We do not currently have direct support for credit card payments,  however it is possible to make payments using credit cards via the PAYPAL facility at www.paypal.com.    Payments can be sent via PAYPAL  to payments@snapshotarchive.com.   Transactions should include the Estimate ID in the transaction description details.
    Note: PAYPAL  is widely used for credit card payment services,  however please note that Snapshot-Archive does not  make any guarantees, warranties or recommendations regarding  PAYPAL.