19th April, 2002.

Database entry time again...

"What does this acronym stand for? I can't find it in the database."

Of course not. As we've been over countless times in the past, the database uses the clients' full names. I tell her the full name she needs to look up.

"So what should I enter that under?"

*THUMP* *THUMP* *THUMP* goes my head on the desk.

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